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Mobile Response Team

Banyan Health’s Mobile Crisis Response Team provides individuals residing in Miami-Dade County with support during crisis situations with the goal of restoring balance to the individual’s functioning and to minimize the potential of long-term psychological trauma. All crisis calls are managed by Licensed Clinicians.

Our MRT tries its best to respond within 60 minutes and is able to go into any setting in which a behavioral health crisis is occurring, including homes, schools and several public & private locations. [MRT cannot respond to Detention Centers, Jails/Prisons and Hospitals or the like.]

What is classified as a crisis?

Crisis situations may be in the form of natural disasters, school bullying, the sudden death of a loved one, and specific emotional crises because of drastic transitions; such as loss of job, divorce, children leaving home, pregnancy, family and school violence.

Note: 911 should be called in medical emergencies only. Please call the Mobile Response Team when a mental health need arises and an evaluation to determine the level of care needed.

Typical responses of those who are experiencing a crisis:

  • Psychotic symptoms such as hallucinations, delusions, and bizarre thinking or behavior
  • Marked change in behavior at school, work or home
  • Severe depression, including – daily crying spells, isolation, loss of appetite, feelings of hopelessness and helplessness
  • Suicidal Ideations
  • Homicidal Ideas, threats or significant verbal aggression
  • Inability to adequately care for oneself

 What happens once the Mobile Response Team arrives?

  1. Triage Assessment – An immediate assessment to determine lethality and appropriate referral & linkage to one of the following: Emergency Inpatient Services, Residential, Outpatient Treatment, and Case Management.
  2. Crisis Assessment – Gathering information regarding the individual’s crisis state, environment and interpersonal relationships to be used in working towards resolving the current crisis.
  3. Crisis Evaluation – Used to ascertain the individual’s current levels of stress, situation, present problem, and severe crisis episode.
  4. De-escalation – Therapeutic interventions, which are frequently used to prevent violence and aggression, which may alleviate the need for hospitalization.
  5. Crisis/Safety Plan – A safety plan developed to aid the individual along with his/her family or other support systems so that they will know what to do to help the person to remain safe.

Please call our 24 HOUR CRISIS HOTLINE: 305.774.3616 or 305.774.3617


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